Franklin Consulting Group
A Revenue Revolution
Overview
In the fiercely competitive landscape of management consulting, Franklin Consulting Group stood out with their unique focus on SR&ED government grants. Yet, their potential for growth was hindered by operational inefficiencies and an inability to scale up client servicing. The challenge was to transform their operations in a way that would amplify growth without compromising on their core service quality.
Discover how we revolutionized Franklin Consulting Group’s operations, turning challenges into opportunities, and facilitating their evolution into a more profitable, scalable, and efficient business model. This case study is a testament to the power of operational efficiency and strategic growth – a success story that could be yours. Stay tuned to explore more about the strategic solutions and impressive results.
Introduction
Project Overview
TASSK’s primary goal was to enable Franklin Consulting Group to scale their operations and increase company revenues significantly. The team was overworked and overwhelmed with tasks and didn’t knowhow to divide roles and responsibilities effectively.
Additionally, their current tracking system, an Excel spreadsheet, was not sufficient to handle the complexity of their growing client base.
The Challenge
The company was facing a growth bottleneck. The main challenge was increasing the number of clients and revenue by at least 50% YOY. This goal was even more complex due to their contingency revenue model, resulting in a payment delay of 6-8 months. These issues limited their ability to take on new clients and left potential revenue unclaimed.
The Approach
Our approach started with a thorough analysis of Franklin’s revenue model and end-to-end business processes. Collaboration with the client was paramount during this phase, ensuring a comprehensive understanding of their operations. The project was divided into two parts: Implementing a CRM and data gathering phase followed by sales process improvement for client acquisition.
The Solution
The Results
Importantly, the new model did not just help the company to scale, our strategies and operations adapted to a remote-first model in response to the COVID-19 pandemic also revolutionized their way of conducting business, allowing for more profitable and efficient operations. This flexibility not only ensured business continuity but also contributed to improving the net margin, making operations more cost-effective.